Privacy policy

The protection of your personal data is of great importance to us. We therefore process your data exclusively on the basis of the statutory provisions (GDPR, TKG 2003). In this privacy policy we wish to inform you about the most important aspects of data processing on our website.

1. Your contact with us

If you contact us via chat, via the contact form on the website or via e-mail, the data you provide will be stored by us for six months in order to process the request and for any follow-up questions. We do not pass on this data without your consent.

2. Cookies

Our website uses so-called cookies. These are small text files that are stored on your device with the help of the browser. They do no harm.

Cookies are an essential part of the technology of the browser you are using and help to improve your use of the website. Many cookies are necessary for the correct display of the website and also have a self-deletion date, so they are only stored for the duration of the stay (session cookies).

You can block individual or all cookies. However, this can mean that certain functions on websites can no longer be used.

We use cookies to make our offer user-friendly. Some cookies remain stored on your device until you delete them. They enable us to recognize your browser the next time you visit.

If you do not want this, you can set up your browser so that it informs you about the setting of cookies and so you can allow this only in individual cases.

Deactivating cookies may limit the functionality of our website.

3. Web analysis

3a. Web analysis with Google Analytics

Our website uses functions of the web analysis service Google Analytics from Google Inc. (1600 Amphitheater Parkway, Mountain View, CA 94043). Cookies are used for this purpose, which enable an analysis of the use of the website by users. The information generated in this way is transferred to the provider's server and stored there.

The service is used to analyze the use of our website by visitors. This helps us to make our offer even more user-friendly and we can recognize, among other things, which pages are important for the user and which are less important.

For this purpose, Google uses page views to collect user data on the technical characteristics and activities of visitors to our website. This user data is evaluated by the software in order to create reports that can contain information about the length of stay, approximate geographical origin, the origin of the visitor traffic, exit pages and usage processes, among other things.

Further information on how Google Analytics handles user data can be found in Google's data protection provisions:

You can prevent the collection and sending of this data to Google and the processing of this data by Google by downloading and installing the browser plug-in available under the following link:

If IP anonymization is enabled on this website, your IP address will be truncated beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. The full IP address will only be transmitted to a Google server in the USA and truncated there in exceptional cases. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

The web analysis service Google Analytics stores the IP address for a period of 9 months and the search query data for a period of 18 months.

The data processing takes place pursuant to the legal provisions of § 96 Abs 3 TKG as well as Art 6 Abs 1 lit a (consent) and / or f (legitimate interest) of the GDPR.

Our concern within the meaning of the GDPR (legitimate interest) is the improvement of our offer and our website, as well as IT security. Since the privacy of our users is important to us, user data is pseudonymised.

3b. Data protection declaration for the use of Hotjar

We use the Hotjar software (, 3 Lyons Range, 20 Bisazza Street, Sliema SLM 1640, Malta, Europe) to improve the user experience on our website. With Hotjar, we can measure and evaluate user behavior (mouse movements, clicks, scroll height, etc.) on our website. For this purpose, Hotjar places cookies on the users' end devices and can store data from users such as browser information, operating system, length of stay on the page, etc. Further information on data processing by Hotjar can be found at

3c. Data collection through live chat

This website uses Drift, a live chat software from Drift, Inc. ( Among other things, Drift uses  “cookies”, text files that are stored on your computer and that enable a personal conversation with you in the form of a real-time chat on the website. Your data transmitted in the live chat will be stored on servers of Drift, Inc. in the USA. By using the live chat, you consent to this transmission. The privacy policy of Drift, Inc. can be found here: 

4. Integration of third party services and content

Third party content, such as YouTube videos, maps from Google Maps or graphics from other websites, may be integrated into our website. The IP address is usually required to view this content. We try to ensure that the content of our partners is used in compliance with data protection regulations, but we cannot influence this. Insofar as we become aware of such a case, we shall inform users. You can find information about Google's data protection declaration here:

5. Utilization of YouTube

We use YouTube (LLC 901 Cherry Ave., 94066 San Bruno, CA, USA, a company of Google Inc., Amphitheater Parkway, Mountain View, CA 94043, USA) to integrate videos. Like most websites, YouTube uses cookies to collect information about visitors to its website. YouTube uses these, among other things, to collect video statistics, to prevent fraud and to improve user friendliness. This leads to a connection to the Google DoubleClick network. When you start the video, further data processing may be triggered, over which we have no influence. Further information about data protection at YouTube can be found in their data protection declaration at:

6. Information, eradication, closure

You have the right to obtain free information about your stored personal data, their origin and recipient and the purpose of the data processing as well as the right to correct, block or delete this data at any time. Inform us about this via writing. Please note that as a proper data processor, it is our duty to verify your identity. Please send us the necessary documents. You can contact us at any time at the address given in the legal notice if you have any further questions on the subject of personal data.

7. Your rights

In principle, you have the right of information, correction, deletion, restriction, data portability, revocation and objection. If you believe that the processing of your data violates data protection law or if your data protection claims have been violated in any other way, you can complain to the supervisory authority. In Austria this is the data protection authority.

8. Objection to advertising mails

We hereby object to the use of the published contact data as part of the imprint obligation for sending unsolicited advertising and information materials. The operators of the pages expressly reserve the right to take legal action in the event of unsolicited sending of advertising information, such as spam e-mails.

„Enjoying an equally exciting and relaxing vacation with family and friends only at top locations, this is what sermoreal stands for.“ 
CEO sermoreal Immobilien GmbH, DI (FH) Andreas Köfler